- Go to shenzhenair.com and open Self-service > Extra Baggage (or use the Shenzhen Airlines App, WeChat mini program, or WeChat official account Extra Baggage module; international site users open Flight Services > prepaid baggage).
- Enter the passenger surname, given name, ID document type and number, origin, destination, and flight date, then look up the ticketed booking (479 ticket on a Shenzhen Airlines-operated flight).
- Choose a prepaid option: a 5-45 kg weight package for domestic routes or 1-6 standard-size pieces for international routes, and complete payment (one piece or package per order; repeat for more).
- Save the confirmation SMS and locate the order record (App: Me > All orders > Extra baggage; domestic site: Booking > Order management > Extra baggage orders; international site: prepaid baggage record query).
- On the day of travel, tell the check-in counter staff you have prepaid extra baggage before weighing so it is applied without double charging.
Prices
Domestic routes use a weight system; prepaid online packages sell at 20% off the computed excess rate.
| Label | Amount | Notes |
|---|---|---|
| Per excess kilogram | See official pricing |
|
| Domestic prepaid packages | 5/10/15/20/25/30/35/40/45 kg packages at 20% off excess rates |
|
Zone 1 covers Europe/Middle East-Asia/Southwest Pacific, Japan-Southwest Pacific, and Japan/Southwest Pacific-rest of Asia routes. Standard-size piece: up to 23 kg in Economy/Premium Economy or 32 kg in First/Business Class, 60-158 cm total dimensions. Amounts are standard rates; prepaid online purchase costs 20% less.
| Label | Amount | Notes |
|---|---|---|
| 1st additional piece | CNY 1,100 / USD 160 / EUR 140 per piece |
|
| 2nd and subsequent additional pieces | CNY 1,590 / USD 230 / EUR 200 per piece |
|
Zone 2 covers within Europe-Middle East, within Asia excluding Japan, and other unspecified routes. Standard-size piece: up to 23 kg in Economy/Premium Economy or 32 kg in First/Business Class, 60-158 cm total dimensions. Amounts are standard rates; prepaid online purchase costs 20% less.
| Label | Amount | Notes |
|---|---|---|
| 1st additional piece | CNY 830 / USD 120 / EUR 105 per piece |
|
| 2nd additional piece | CNY 1,100 / USD 160 / EUR 140 per piece |
|
| 3rd and subsequent pieces | CNY 1,590 / USD 230 / EUR 200 per piece |
|
International overweight pieces (23-32 kg, within size limits) incur tiered per-piece fees by zone.
| Label | Amount | Notes |
|---|---|---|
| 23-28 kg, not oversized | Zone 1: CNY 280 / USD 40 / EUR 35 per piece; Zone 2: CNY 210 / USD 30 / EUR 25 per piece |
|
| 28-32 kg, not oversized | Zone 1: CNY 690 / USD 100 / EUR 85 per piece; Zone 2: CNY 520 / USD 75 / EUR 65 per piece |
|
International pieces that are both overweight and oversized incur a combined per-piece fee by zone.
- Overweight and oversizedZone 1: CNY 1,100 / USD 160 / EUR 140 per piece; Zone 2: CNY 830 / USD 120 / EUR 105 per piece
- Applies to pieces 23-32 kg with total dimensions 158-203 cm.
- Fee information per the official excess schedule; not a separate online-purchasable product. Online prepaid pieces must be within 158 cm.
Special baggage is charged per the excess schedule with no fixed public online price.
- Sports equipment and other special itemsSee official pricing
- Bags exceeding the standard size, weight, or piece limits are charged excess or special baggage fees per the official schedule.
- Small animals (pet dogs/cats) are charged as excess baggage at 1.5% of the full economy fare per kilogram including container and food.
- No fixed prepaid online product exists for special baggage; amounts are determined at the station.
Prepaid online purchase saves 20% versus paying excess charges at the airport.
- Prepaid online discount20% off standard excess rates when prepaid online
- Domestic computed excess rate and international fixed per-piece charges are both discounted 20% for qualifying prepaid bookings.
- Weight or pieces beyond the prepaid amount paid at the counter are charged at full excess rates with no discount.